Managed IT Support
The right level of IT support can be the difference between daily fire-fighting to keep your business operational or having the freedom to concentrate on delighting your customers and achieving your business goals. With an RDS managed IT support subscription, you can find the right level of support at the right price. What’s more, our transparent model empowers you with the knowledge to plan for growth.
Key Features
Software Licenses
Full software license provision
and management, including Microsoft Office 365.
Remote Monitoring
Remote Monitoring & Management of your entire information system infrastructure.
End-User Support
Reliable end-user desktop support enabling your team to get issues resolved quickly.
Networking Monitoring
24/7 monitoring of your network enables us to quickly highlight weak points and rectify them.
Managed Anti-Virus
We keep your antivirus up-to-date, always scanning, and neutralising detected infections.
Adv. Threat Protection
Cyber security protection to fight malware and other cyber-attacks targeting your sensitive data.
Managed VPN
VPN design, configuration, and management to protect your network from unauthorised use.
Patch Management
Responsibility for updating your software to ensure any vulnerabilities are patched.
Why Should You Choose RDS?
Experience
For over two decades we’ve served 4,000+ users in 200+ locations, including almost 20% of the UK automotive dealership sector. Many have been customers for over a decade.
Knowledge
Our team consists of seasoned experts and whip-smart newcomers. Knowledge is something that we invest in heavily at RDS, including our own IT Academy.
Speed & Efficiency
We get it done quickly and efficiently. The average support call wait time is only 16-seconds and more than 90% of issues are fixed in one-day; remotely or onsite.
SLA
We meet 98% of our Service Level Agreements. On the rare occasions that this isn’t possible, we explain why and then make sure the job gets done and your business does not suffer.
Reliability
This is our ultimate guiding value. No flashy promises of being “world-leading” or “No.1”. We promise to be what you need us to be: your reliable, strategic IT and technology partner.
No Hidden Fees
Transparency is one of our three core values. That’s why, where plausible, we commit to publishing our prices. It’s also why we never introduce hidden fees or charges.
Business Continuity & Disaster Recovery
BCDR involves a set of processes and tools used to help your business quickly recover from a disaster and resume normal business operations.
BC is primarily focused on creating policies, protocols, and procedures to ensure that essential business functions are available during and after a disaster.
DR focuses on how your IT systems will recover from a natural or artificial disaster. For example, server and network restoration, copying backup data, and provisioning backup systems.
Additional IT Services
Hardware & DaaS
Hardware services include the sourcing and installation of new laptops and desktops, asset management, and other IT hardware requirements. Our Device-as-a-Service monthly subscription model enables you to enjoy the latest machines without the upfront, expensive capital outlay.
Cloud Services
Has your business harnessed the power of the cloud yet? Or are you still tied to legacy hardware? Cloud-based computing can remove the risks of business downtime from legacy-technology issues, such as a physical server failure. Our expert team can lead the safe migration of your IT systems to the cloud.
Hosting Services
We can provide physical or virtual managed hosting for your information systems. Backed by ISO27001 information security standards and best-in-class tools, you can operate in full confidence that our hosting solutions will continually provide reliable performance for your business.